Customer Support

OKI printers are manufactured to the highest standards of quality and technology, which is why OKI Europe offers an extension to the standard 1 year warranty period to 3 years on select printers and MFPs –at no extra cost to our customers*. Simply register your product within 30 days of purchase to benefit from free 3 year on-site, or return to base warranty.

Please note to benefit from the extended 3 year warranty your product must be registered online within 30 days of purchase. Without registration, the standard warranty period for your purchasing location applies.

When you buy office equipment from KIRMITSIS you get more than a box to open, you get an open mind. Our services are not confined to the customer service department. For us, service is a mentality. It means having the flexibility throughout our entire organisation to meet the individual needs of your organisation. We look at your office management needs from every possible angle to enable you to achieve maximum efficiency in your specific office environment. This holistic and adaptable approach also ensures that every device comes standard with a “human interface” to get you up and running and stay that way.

At A. Kirmitsis Ltd, service is not just about providing a device and servicing it. Our technicians, dealers and service partners are dedicated to understanding your workflow so that we can provide you with flexible product offerings that fit your company, no matter how large or small. This same flexibility is included in our service offerings, which are tailor-made to suit your individual needs. And that is just the beginning.

KIRMITSIS philosophy is that your business and our services should go hand in hand. Our professional and comprehensive support is there for you, ensuring that you get a support solution tailor-made to your needs. And no matter how well things work, we believe that there is always room for improvement.

We always employ trained and experienced technicians and engineers for the installation and support of the initiated equipment and we are also in productive cooperation with other respectable companies involved in the Information Technology industry.

Presently we employ technicians who are dedicated to the hardware support of our laser printers. They are factory trained by OKI and Kyocera and work in an environment suitable for office machine engineering. Furthermore, we organize training seminars with a number of technicians from IT departments of assorted major account customers, instructing them to be capable of first-level repairs and therefore save a lot of down-time cost to all parties concerned. This working concept has established the Kirmitsis Company as the nursery for many technicians and engineers who now hold many managerial posts in the office equipment industry in Cyprus.

OKI has received evidence that non-genuine OKI toners have been circulated, distributed and sold within our sales territories. It’s important to be alert to this issue because you as a customer can face serious technical problems from using counterfeit toners. Such damage caused will also not be covered by your warranty maintenance agreement.